We all know that waivers are the best way to protect your company from liability. If you choose the right waiver system, there’s hidden ROI that can more than help pay for the cost.  Email collection.

Let’s talk about an upsell that’s often overlooked.  The coveted post tour upsell.  The repeat customer.  The goose that lays the golden egg.  Remember that by definition an upsell is a marketing strategy that’s implemented with your customers – not your leads.  A post-tour upsell happens sometime after they’ve toured with you. I want to…

You’ve decided to automate an upsell email, and now it’s time to craft it. You sit down to a blank page… without a clue what to write. Let us help! Personalized subject Yes, you can send an email with “Hi Paul” in the subject line… but including someone’s name is the least personal way to…

Forrester research tells us that recommending another product as an upsell can add 10%-30% to your bottom line. What does it mean to upsell? Simply put, you are just trying to get your current customer to spend more money.  Let's define 'upsell' first In tour companies, there are generally three ways to do it. You…

Our email partner Drip just released original research from a study of 1 billion pop ups. Here are three key statistics from that report and how to apply these lessons to tour businesses. Using urgency Urgency is one of the great motivating factors in compelling marketing, and lead magnets are no exception. While it doesn’t…

We are often asked if it’s necessary to have a lead magnet professionally crafted in a sleek, printable PDF and the answer is no.  In fact, with a few exceptions, a PDF is not the ideal method for delivering your lead magnet. In this article we’ll discuss the three delivery types and when to use…

We’re continuing our discussions about lead magnets this month. Specifically, how you should follow up after the lead magnet is delivered. Because dropping your lead magnet and then ghosting your prospect? Not a good strategy. Key to successful impactful follow up, though, is knowing… -   Has that person bought from you in the past?…

The average opt in rate* for lead magnets is just under 2%. If you’re looking to match that average (or blow it out of the water) then there are two things you can do to optimize for it. One idea is to change up the type of opt-in you use. We’ll talk more about that…

If you have an offseason don’t miss the opportunity to spend at least a portion of it on advanced email marketing opportunities. Not just any email marketing, but thoughtful, in the moment story telling that will help maximize on the upcoming rush.

For those who see even a small amount of purchases up to 3 days in advance, here are three “set & forget” workflows to maximize your bottom line.

Triggering your campaigns based on the date of the booking is great, and head and shoulders above what most experience providers are already doing. But to really take your campaigns to the next level consider making use of the date and time the event actually takes place.

Browse Abandonment: sending the right message to the right person at the right time.

When we hear that an experience provider is reluctant to implement cutting edge, e-Commerce level email marketing strategies, it’s usually for one primary reason.   “I just don’t think I have the time for this!”   Trust us – we get it.  As Akila McConnell of Unexpected Atlanta said in our joint Email Marketing workshop…

Someone walks up to your ticketing area and tells you they are interested in what you offer, but they’re just not ready to buy. Would you turn your back on them? Walk away without responding? If you do that in real life – or in the virtual world – you are leaving a ton of…

Segmentation. It its core, segmentation means placing your customers and prospects into various groups, or “buckets”, on order to market to them more effectively. It’s all about telling your customers and prospects a story. And not just any story – a story that is customized for their individual persona.

One of the questions we get frequently is whether or not email is worth the investment for tour businesses with little to no repeat business. While emails sent after the tour is taken will probably annoy your customers more than help them, there are email marketing techniques you can use to generate more revenue and…

In August 2018, SEMrush commissioned Forrester consulting to explore how organizations are using their various types of marketing research data across channels. They suspected that the marketing research was only being used within one area of the organization, rather than across multiple areas.

We love MailChimp. It’s an Atlanta company like Sunstone, after all…and we spent many years leveraging their platform with success. But as our needs expanded (and the needs of our clients) we had to break off our love-affair with MailChimp and look elsewhere.